View Our Website View All Jobs

Customer Experience / Office Manager

The Opportunity

The Employee and Customer Experience Associate at ALOHA is a hybrid between people operations, customer experience, and office management. This person works closely with all members of the ALOHA team to provide superior team member experience and reinforce our company culture and core values. You will handle all basic HR requests and support how best to grow the ALOHA family by recruiting/sourcing talent. You are also the glue that keeps the office together and helps ensure things run smoothly from events and office maintenance to logistics and ad hoc projects. In addition, you will be responsible for providing phenomenal support to the Customer Experience team to ensure every touchpoint with the consumer provides a positive and compelling experience. Finally, you will have the opportunity to collaborate across multiple teams and take on additional projects as needed in departments suited to your interests.


  • Provide customer experience support, working with the team to resolve customer issues or help answer questions relating to ALOHA’s products
  • Help source top talent and coordinate recruiting efforts (e.g., interviews, candidate feedback) and act as the primary point of contact with candidates to ensure a positive candidate experience
  • Assist hiring managers with onboarding new employees as the company continues to expand
  • Responsible for the “office experience” to make it the best it can be for employees and visitors; be a key part of creating a great working environment and a high achieving team
  • Create and maintain documents and processes that ensure efficiency of the office, such as contact lists, software tools, computer distribution records, etc.
  • Manage daily office needs, including supplies and equipment, snacks and drinks
  • Act as the point of contact for third parties including landlord and other vendors
  • Drive ALOHA’s mission by setting up and running community/volunteer events for the team
  • Manage visitors and reception including packages, deliveries, shipping, pick-ups and employee requests
  • Support key projects in departments of interest related to PR, branding, social media, operations, or other areas as needed


  • 1 year of experience working in an office environment; start-up and recruiting experience a plus
  • Strong communicator, must be empathetic and articulate in all communication
  • Self-starter, doer personality who will take initiative from day one
  • Team player who is willing to do anything to support the team and business
  • Extremely organized and strong, astute attention to detail
  • Must exhibit respect and understanding of the importance of confidentiality
  • Must have a scrappy approach to problem solving and a can-do attitude
  • Strong work ethic  and proven loyalty
  • Strong passion for work, life and people; must be an overall positive person
  • Display constant curiosity and desire to learn
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.