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Customer Experience / Office Manager

The Opportunity

The Employee and Customer Experience Associate at ALOHA is a hybrid between people operations, customer experience, and office management. This person works closely with all members of the ALOHA team to provide superior team member experience and reinforce our company culture and core values. You will handle all basic HR requests and support how best to grow the ALOHA family by recruiting/sourcing talent. You are also the glue that keeps the office together and helps ensure things run smoothly from events and office maintenance to logistics and ad hoc projects. In addition, you will be responsible for providing phenomenal support to the Customer Experience team to ensure every touchpoint with the consumer provides a positive and compelling experience. Finally, you will have the opportunity to collaborate across multiple teams and take on additional projects as needed in departments suited to your interests.

Responsibilities

  • Provide customer experience support, working with the team to resolve customer issues or help answer questions relating to ALOHA’s products
  • Help source top talent and coordinate recruiting efforts (e.g., interviews, candidate feedback) and act as the primary point of contact with candidates to ensure a positive candidate experience
  • Assist hiring managers with onboarding new employees as the company continues to expand
  • Responsible for the “office experience” to make it the best it can be for employees and visitors; be a key part of creating a great working environment and a high achieving team
  • Create and maintain documents and processes that ensure efficiency of the office, such as contact lists, software tools, computer distribution records, etc.
  • Manage daily office needs, including supplies and equipment, snacks and drinks
  • Act as the point of contact for third parties including landlord and other vendors
  • Drive ALOHA’s mission by setting up and running community/volunteer events for the team
  • Manage visitors and reception including packages, deliveries, shipping, pick-ups and employee requests
  • Support key projects in departments of interest related to PR, branding, social media, operations, or other areas as needed

Qualifications

  • 1 year of experience working in an office environment; start-up and recruiting experience a plus
  • Strong communicator, must be empathetic and articulate in all communication
  • Self-starter, doer personality who will take initiative from day one
  • Team player who is willing to do anything to support the team and business
  • Extremely organized and strong, astute attention to detail
  • Must exhibit respect and understanding of the importance of confidentiality
  • Must have a scrappy approach to problem solving and a can-do attitude
  • Strong work ethic  and proven loyalty
  • Strong passion for work, life and people; must be an overall positive person
  • Display constant curiosity and desire to learn
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